Resume

Baltimore Gas & Electric
Senior eChannels Program Manager, January 2011 - Present
Senior Web Producer, September 2006 – January 2011
Web Producer, March 2001 – September 2006

Baltimore Gas & Electric (BGE) is Maryland’s largest natural gas and electric utility, delivering power to more than 1.25 million electric customers and more than 650,000 natural gas customers in central Maryland. BGE is a subsidiary of Exelon Corporation, the nation’s leading competitive energy supplier.

• Work closely with executive management team and business stakeholders to make strategic recommendations, develop goals and set priorities for www.bge.com and other websites.
• Consult with internal clients – including Marketing, Communications and Social Media teams – to develop requirements for new content, sites and applications that meet business and external customer needs.
• Perform regular site maintenance: page design and layout, information architecture design, content creation/revision/deployment – including press releases and blog posts – and user acceptance testing.
• Business lead and user experience subject matter expert on capital projects, including multiple bge.com redesign and rebranding initiatives.
• Lead, coach and manage work teams and individuals, including colleagues at Exelon sister companies in the mid-Atlantic and Illinois.
• Design and implement change management and process improvements.
• Design and develop documentation including Requests for Proposal, requirements, standards, and job aids.
• Design and deliver presentations to senior management, external stakeholders and industry peers.
• Authored comprehensive plan for centralized management of BGE’s external websites.
  

RGB Studios, Inc.
Web Programmer, October 2000 – February 2001

RGB Studios was a boutique web design and development firm in Baltimore, MD.

• Collaborated with clients and designers on websites for small to mid-sized companies.
• Created websites from requirements documentation and design layouts using HTML, CSS and JavaScript.
  

Sylvan/Thomson Prometric
Technical Designer, Test Publishing, September 1998 – September 2000

Prometric develops and delivers standardized tests through its global network of computer-based testing centers.

• Designed, documented and presented the user interface concepts for a multi-million-dollar contract with the Driving Standards Agency (DSA) in the United Kingdom and was the lead test developer for the life of the project.
• Developed computer-based tests using proprietary HTML/XML-based test definition languages.
  

Philip Morris USA
Engineering Technician & Documents Administrator, June 1995 – June 1998

Philip Morris USA is the leading manufacturer of cigarettes in the United States and produces some of the most well-known brands in the consumer products industry.

• Provided CAD, research and database support to senior engineering design/documentation team.
• Created and maintained database application to track manufacturing equipment documentation changes.
  

Bachelor of Science, Computer Information Systems
Villa Julie College, 2003

Bachelor of Arts, Studio Art
University of Richmond, 1995

Certified User Experience Analyst (CXA)
Human Factors International, 2014

Certified Usability Analyst (CUA)
Human Factors International, 2009