Testimonials
"Leah filled the role of business lead and change management lead on [the Web Content Accessibility Guidelines (WCAG)] project, in addition to continuing to maintain and coordinate the content on bge.com and other BGE websites."
"She participated in key digital strategy sessions throughout the year to help define the backlog of priorities for 2018-2020 from a web, mobile and innovation perspective."
"Leah is often the first person to weigh in on website content or functionality questions or inquiries across the opcos and the other utilities have provided feedback that they view her opinions and experience as a valuable resource on our projects."
2017 Performance Review
by
Christine Collins
Manager, BGE eChannels
Baltimore Gas and Electric (BGE)
"Leah was a key leader on the Web Convergence and Content Convergence teams and the rest of the team looked to her for opinions and expertise when decisions were needed, but also knew they could rely on her support when a content expert needed to weigh in. During both projects, Leah was focused on the many hours it took to build web pages, collaborated extensively with the contractor firm leading the project, and finalized design details while also leading daily checkpoints for the cross-operating company sub-team."
"Leah's experience in the web design and user experience space is valued across the operating companies."
"Leah is a trusted member of the team and operates with the highest standard of integrity."
2016 Performance Review
by
Christine Collins
Manager, BGE eChannels
Baltimore Gas and Electric (BGE)
"Leah did an excellent job as the BGE.com product owner in 2015. She worked diligently with the team to get the project up and running and immediately garnered respect from her EU [Exelon Utility] counterparts for her knowledge and balanced perspective."
"Leah sets a good example on the team. She leads quietly and works diligently to complete her tasks."
"Leah's behaviors are ideal for a team environment. She is consistently collected and balanced in her feedback to the team. She leads by example."
2015 Performance Review
by
Elizabeth O'Connor
Director, BGE Customer Operations
Baltimore Gas and Electric (BGE)
"Leah has a mindset that few people do and I appreciate that about her. She also have the valuable skill of communicating difficult concepts in an easy to understand language. When we're in crisis mode, we know we can turn to Leah to craft a viable and inventive solution. She is known for her dependability and willingness to do what it takes. This year, Leah has consistently produced excellent work. She has lead an extremely difficult project to a successful launch. We are lucky to have her on the team."
2010 Performance Review
by
Diane Hughes
Director, BGE Web and Social Media Engagement
Baltimore Gas and Electric (BGE)
"Leah is very strong in job competencies and is recognized as an effective team player. She is highly technical in Web design and is the known internal resource and expert. She is requested to participate on teams on a regular basis. She has earned her usability certificate through continuous learning and development and is expanding the understanding of usability across BGE/CE."
"Leah has a very strong desire for personal development and has taken the initiative to be the first Certified Usability Analyst for BGE/CE. She has completed all required training and takes electronic communication on-line classes throughout the year."
"Leah has been a very strong performer and team player. She exercises good judgment and uses her strong technical knowledge to advance BGE and our electronic communications. The highlight of her year was earning the Certified Usability Analyst certificate as well as developing and presenting the Web plan."
"Leah is the known expert across the company for Web design strategy. She is the lead in the function and is highly regarded for developing and implementing Web enhancements and plans."
"Leah is very customer focused and offers strong recommendations for continuous improvement."
"Leah is a strong communicator...She is well organized in her approach and shows courage to offer different points of view in a professional and respectful manner."
2009 Performance Review
by
Malinda (Lindy) Small
Director, BGE Customer Communications and Community Outreach
Baltimore Gas and Electric (BGE)
"Leah acted as a consultant to the Brand Management Council and took it upon herself to research online media benchmarking tools and organized outside vendor presentations to bring more clarity to the issues BGE is facing."
"Leah is very respected among the CE IT and BGE IT teams for her talent, skills and willingness to become involved in project development."
"Leah took the lead on many of these updates - including designing and building the new Ambassador site, and taking the lead on the look and feel to promote BGE TV - a new online video program for employees with accompanying message boards and the new Radio 2020 feature. The list goes on and on. The bottom line is that Leah does just about everything exceptionally well."
"She is the kind of employee every company wants and every leader wants working for him or her. She is smart, has exceptional skills, works beautifully with others, and contributes greatly to the success of the team."
"I can't think of anyone that I've worked with in my 25 years career who lives the core values - and I mean each of them - as well as Leah. She is a tremendous person - both professionally and personally."
"Leah is fully proficient in all aspects of her jobs. But she's not content to remain there - she is constantly striving to learn more and become even better."
"Leah is not only skilled in getting the day-to-day work accomplished, she is also a visionary who can scope out all the details of a project, align everyone so that each person fully understands his or her role, and bring a project to conclusion on time, on budget - fully meeting the expectations of clients."
"When Leah's name is mentioned throughout the company, it is met with a great deal of respect and admiration. She is universally liked, not only for her great Web production abilities, but also for treating people well. And she's very consistent in how she relates to people - whether it's a clerk or a SVP - everyone deserves to be treated with deference and respect in her eyes."
"With many others who do Web design, the concentration is strictly on the look of the site. Leah sees the entire picture - the words, the design, the look and feel...Anytime Leah has taken on a project, I have complete confidence that it will be executed beautifully, because she understands the importance of communication so well. She is an excellent public speaker and connects instantly with any audience. She's also a good listener who takes others' opinions and ideas into account."
"Leah is trusted, liked and respected by all who work with her. Though she does not have a leadership title, she is viewed as a leader by the way she presents herself."
"Even when times are tough, Leah has the kind of attitude that every leader likes to see. She doesn't let stress overtake her and is so well balanced in how she approaches her work. There's really no oversight needed for Leah - she is an independent worker who does just about everything well. She brings great energy and enthusiasm to the job, and always has a positive outlook."
2008 Performance Review
by Jeanne Hein
Director, Employee and Electronic Communications
Baltimore Gas and Electric (BGE)
"Love it."
Dr. Louise Laurence
Associate Dean, College of Business & Economics
Towson University
"Wow - that was a REALLY GREAT website!! They did a great job, it looks professional and really high quality! I'm impressed!! I hope it brings you lots of good luck"
Kris Appel, CEO
"Your new site is fabulous. Good for you!! I have to look it over more slowly but am running out so will look again later but it looks wonderful as usual for YOU. Congratulations."
Best regards, Karen
"I like the website. It's clean, crisp and professional - not fussy, and I found it easy to get around. The photos look great! You know, I am so proud to have a friend who is so successful. And I tell everybody. I’d hire you!"
Annie
Emails received by Joni Daniels in response to re-design and re-launch of jonidaniels.com, 2008
"Everything looks terrific! I’m very impressed with the look and feel of this AP site, and also by how quickly you put these modules together. I’m confident that these modules will be well received and well used by our employees, and am very excited about this critical component of the AP program. Your professionalism shines through on these pages, and has made me even more excited about the AP campaign. It’s really taking shape! Thanks very much, Ann."
Ann Mooney
Principal Communications Consultant, BGE
February 8, 2008
"She is a model employee sought after by other organizations for expertise, advice, and willingness to share."
"Leah has worked diligently to manage relationships that lead to positive outcomes."
"She also wrote a 130-page training manual for the E&EC Web Producers that outlines on-boarding procedures for new staff and provides detailed procedures and server access information for managing all sites - both Vignette and IIS sites. The manual was completed during her first week of her maternity leave - which again, shows her commitment to the job and the people she works with."
"Leah understands and lives by the company's core values. She is especially adept at the core values of customer focus, continuous improvement, team work, and agility. She is liked and respected by all who work with her."
"She is a consummate self-starter who understands the job requirements and strives for quality in all that she does."
"Leah manages a very difficult, heavy work load exceptionally well. Her assignments are completed on time, accurately, with great attention to detail. Her clients are very pleased with the support she offers."
"Leah is extremely diplomatic and tactful and comes across as friendly and knowledgeable in every aspect of the job."
"Though she does not have an official leadership title, the other members of the electronic communications team consider Leah the leader of that group. Her job knowledge and skills, her ability to communicate effectively, and her willingness to share her ideas and creativity make her an extremely valuable and respected member of the team."
2007 Performance Review
by Jeanne Hein
Director, Employee and Electronic Communications
Baltimore Gas and Electric (BGE)
"Her work is well respected and appreciated across the company and is always done on time and to the satisfaction of her many clients."
"Leah is a crusader for the bge.com website."
"Leah is a role model for our core values. She is always wiling and ready to do whatever it takes to deliver a high quality, well thought out product. She has devoted personal time with no boundaries to complete work for her clients. Her professionalism is exceptional and she is a consummate team player and is liked and respected by all who work with her. She is agile and flexible to meet ever changing demands. She is the voice of the customer on most efforts and leads others to deliver with the customer in mind."
"Leah has had a leading role not only on projects but as a work leader to two contractors and has done very well managing their work and dealing with issues."
"Leah's excellent people skills coupled with her technical capabilities make her an outstanding performer and key member to our unit."
"Leah has had ever growing responsibilities this year in terms of websites (internal and external) as well as the supervisory aspects of managing the two web contractors. The complexity of her work on the web with the many changes due to the rate stabilization program have been exceptional challenges and she has met each initiative with success."
2006 Performance Review
by
Kathy Proctor
Director, Customer Research and Communications
Baltimore Gas and Electric (BGE)
"Leah is customer focused, professional and delivers a high volume of quality work and consistently exceeds expectations with her creative approach to projects and problems. [She] is the consummate professional yet a caring and intuitive individual. She on a daily basis exhibits the core values."
"In the month of June, Leah was asked by one of our research firms to partner with one of their staff to create and present our website research experience from 2003. The presentation they created was very professional and extremely well received at the national conference."
"Between seminars, webcasts and reading on her own time, Leah is continually expanding her capabilities."
"Leah is a very good communicator both as a writer and a speaker. She is specific and concise and able to address any audience."
"She is a pleasure to have on any team with her enthusiasm and her desire to do the best possible."
2004 Performance Review
by
Kathy Proctor
Director, Customer Research and Communications
Baltimore Gas and Electric (BGE)
"She seeks "out of the box" solutions and works closely with her clients to understand their needs."
"Leah did a wonderful job designing and creating the CSD website. she worked well with the representatives from each section and kept the project on task. It is easy to use, innovative and attractive. The team and management were very pleased with the outcome."
"In each case she had to bring customer needs and habits to the team and suggest changes that would be better for the customer."
"Things and priorities change quickly and she moves with them without dropping other responsibilities."
"Leah is very trustworthy and handles herself and sensitive issues with a polished and professional manner. She strives to do what is right."
2003 Performance Review
by
Kathy Proctor
Director, Customer Research and Communications
Baltimore Gas and Electric (BGE)
"Leah Johnson presented her screen designs for the DSA to their senior management. They, Jan and I were very impressed with her work. Bear in mind that the DSA folks have looked at touch screen designs for two years now, and to impress them with innovative solutions is an achievement that should be recognized. Her work and the other presentations made the DSA meetings successful and strengthened the Sylvan-client relationship at a critical moment."
Robert M. Smit
Director of Operations - EMEA
Sylvan/Thomson Prometric
April 6, 1999
"There are many employees who contributed directly toward our winning this six year, potentially $125M contract, which will deliver drivers license theory test in the countries of England, Scotland and Wales...However, a special congratulations goes out to you, Leah, for your individual contribution toward securing this DSA contract."
Steve Hoffman
CEO
Sylvan/Thomson Prometric
December 16, 1998
"I really wanted to tell you all what a great job you did with the newsletter this past issue. It looks incredible!!! The combination of the graphics, layout, colors, and the paper quality really makes a world of difference."
Bob Arents
Manager, Technical Services
Philip Morris USA
February 3, 1997
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